The Central Inspection and the IMPACT team conference details : “E-governance for the public sector: lessons learned and way forward”

1. Any individual can meet the President of Central Inspection or an inspector-general and submit to them an anonymous complaint, featuring no signature. In this case, the complainant's name is kept confidential and is considered as a professional secret by the President of the Central Inspection or the inspector general. 2. The Central Inspection Secretariat receives anonymous complaints, or complaints with no valid names and addresses, however they are submitted. Without registration, they refer these to the President of the Central Inspection for their consideration and decision. No legal course of action is taken regarding these complaints unless they proved to be serious and included clear and specific facts.

1. The complaint should be submitted in person at the administrative bureau of the Central Inspection's Secretariat by the complainant themselves, provided that they present an Identification Document. The complaint is then registered with the said bureau, where the complainant is given a slip featuring their complaint's reference number. 2. The complainant can also submit their complaint by registered mail or via internet, provided that they include all the above-mentioned information.

Citizens should address the complaint directly to the Presidency of the Central Inspection located at Baydoun bldg. - Verdun Street. Employees in turn should process the complaint through the hierarchical administrative chain.

The complaint should include clear and useful information, along with specific facts substantiated by supporting evidence, if possible. The complaint should be signed and should feature the full name, address and phone number of the complainant.